Eventually my espresso came up, but at that point Brian had been waiting for me in the car for about 15 minutes and I figured he was starting to get antsy, so I asked for my drink in a paper cup, only to be told "We don't do that. It kills it." Now first, I strongly suspect this of being mostly BS: the objection seems to be that you lose the crema, but that mostly stays stuck to the side of the ceramic cup anyway. Even if it were true, I'm the customer, and if I want to ruin my own espresso that seems to be my right. Had I had the presence of mind, I would have told them to pour it in one of the 12 oz paper cups they had for drip coffee, but instead I grumbled something about having to go and they told me I could leave the cup on the table outside (what a huge concession!).
In future, I'll just be ordering from Blue Bottle which is cheaper [if you have it shipped] and arguably better. Also, their Web site won't lecture me on how I should drink my coffee.