Customs and Border Patrol Writes Back

| Comments (0) | Misc
Well, CBP responded to my message, at least for some value of responded:
Thank you for contacting the CBP INFO Center Complaints Team online.

Thank you for taking the time to inform us of your experience at the SFO port of entry. U.S. Customs and Border Protection does monitor processing times and wait times at our ports of entry and use feedback like yours in reporting to our Port Directors where the staffing and/or management need improvement. We appreciate your suggestion and will take it into consideration if possible.

Allow me to suggest that if, for any reason in the future, you are again dissatisfied with your border processing, you should ask to speak to a supervisor or Passenger Service Representative at the time of your inspection. A supervisor is always available to address the concerns of travelers.

There's also this huge list of fields categorizing my message, most of which haven't been filled out. Here are some.

Product Level 1: Bad/Inefficient Service
Product Level 2: Inefficient Process
Category Level 1: California
Category Level 2: San Francisco Intl Airport
Date Created: 01/23/2011 10:56 PM
Last Updated: 01/24/2011 10:27 AM
Status: Solved

I'll be back at SFO customs towards the end of the month so we'll see if (a) "solved" means "fixed" or "solved" means "will not fix" and if the latter (b) I can find a supervisor and get them to pay some attention.

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